What is Beem?
With Beem you can send money securely and quickly via text message on your mobile. You can load your Beem account up with money from your debit card or ask friends and family to transfer you money. You can also upload money back into your bank account.
What can Beem be used for?
Beem enables you to securely transfer money to and from your bank account, pay for goods and services, buy prepay top ups and send money to friends and family on any network or handset from anywhere in the world. The network of businesses taking Beem is growing week by week.
How much does it cost?
Beem is a free service, we earn money from taking a small commission from goods purchased. The only charge which applies to individuals is the cost of the text message at your normal network operater rate and 50 pence only when uploading money back into your bank account.
Can anyone use Beem?
Yes, anyone with a mobile phone, you don't even need a bank account. If you don't have a bank account you can get money transferred from friends and family that do.
Does Beem need a special type of phone or handset?
No all mobile phones are suitable old and new.
Can I use Beem on any network provider?
Yes all networks are suitable, if you can text you can Beem.
What happens if I lose my phone?
Your money stays safe, as it is protected by your personal pin and password. This is called 2 and 3 factor authentication and ensures the highest level of security. We recommend you treat Beem with the same level of respect you would your debit / credit card and personal bank details, and ALWAYS DELETE text messages you send to Beem.
Will Beem change or affect the functionality of my mobile phone?
No not at all. There's no extra software or downloads, Beem only uses text messages.
How do I prevent someone from accessing my mobile money?
Your unique Beem password and debit card password are required to access your mobile money – so don't pass them on to anyone. ALWAYS DELETE all texts you send to Beem.
What happens if I'm a pre-pay user and have no credits?
Simply go online and manage your mobile money securely via the control panel.
What happens if my contract phone has been cut off, how do I access my mobile money?
Relax, while your phone is cut off, your mobile money remains safe. Once you have re-enabled your phone and mobile number through your network operator your can access your mobile money again. In the meantime if you can still receive texts, you can always manage your mobile money securely via the online control panel.
What happens if I change my number?
Simply register with Beem from your new number and Beem your mobile money across to your new number.
Does Beem only work with certain banks?
Beem works with all banks. You can load your Beem account using any debit card.
Is Beem secure?
Yes, Beem is PCI (Payment Card Industry) compliant and works to the same security standards as your high street banks.
What happens if my text message fails?
Then your mobile money stays with you.
What happens if my phone is turned off?
You can still receive mobile money when your phone is turned off, and you will receive the confirmation text message once you turn your phone back on.
Can I view my payment history?
Yes - via the online control panel.
Can anyone else view my payments?
No - not without having your mobile phone and your passwords.
What happens to my money once I've loaded it into Beem?
It sits in your Beem account ready for you to use.
What's the online control panel?
The control panel is an optional facility which allows you to track and maintain the contents of your Beem account. You can edit personal and financial details, view your text and transaction history and maintain your Beem phonebook contacts.
What happens if I've forgotten my Beem or debit card password?
Text to Beem on 07781 484668:
'support' I have forgotton my Beem password
or
'support' I have forgotton my debit card password
A member of our Beem support team will contact you within 24 hours to verify your security details in order to reset your password.